STEP ONE
Look at your set up and note:
- Make, model and year of your caravan
- Type and number of locks (take photos of each lock - for toolbox locks, provide an image under the weather cover)
STEP TWO
Email our team at office@1keyco.com
with the information you collected from Step One.
- Include the photos in your email
- Include your best contact number in case we need to clarify anything
STEP THREE
Kick back, relax and wait for our response. This will be within 2 business days - including a price and next steps.
Need help?
Frequently Asked Questions
What is our shipping policy?
Our turnaround time for orders and shipping is approximately 1 week. We use Australia Post as our shipping carrier and delivery standard is 3 - 7 days.
Our shipping fee is based on weight of your order. Once the order is shipped you will receive tracking information via email (provided you have entered an email on check out for online purchases).
For express shipping options - please speak with the office team at The 1Key Company.
What is our Returns and Refunds policy?
We offer refund and/or exchange if the product/s you have received does not fit with your Caravan. We ask that you take care in choosing your product/s as they are custom assembled to your Caravan and keycode (for additional products). If you are unsure, please speak with our team prior to your purchase.
For change of mind, we do charge a restocking fee of $50 plus freight – to cover the cost of making the items originally chosen for purchase (valid within 1 month of purchase).
Your item/s must be unused and in the same condition that you received it.
Return shipping at the cost of the customer.
How many keys do you get with your system?
Default 6 keys for the 1Key System.
2 Keys for the TALON System.
What if you lose your keys?
The 1Key Company keeps a secure record of your key code number and replacement keys are available for the 1Key System at $5 each (plus shipping).
For TALON replacement keys are $35 and identification checks are required as this is a high-security key.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.